Amy Wong: Characteristics of a Trustworthy Person and How to Build Trust | Sero Boost #20

In this episode, host Lu Ngo is joined by Amy Wong, the founder of Always On Purpose® and a certified executive coach in Conversational Intelligence®

Given its various dimensions and characteristics, trust is one of the main pillars of any successful relationship, be it personal or professional. Join Lu Ngo and Amy Wong as they discuss the importance of cultivating trust, highlighting the significance of transactional conversations, healthy practices, and habits for building and sustaining trust.

Meet Amy Wong

Amy Eliza Wong is the founder of Always On Purpose®. She is also an executive leadership coach, author, speaker, and facilitator working with organizations such as Salesforce, Roku, LinkedIn, Lyft, Genentech, and more. Amy offers transformative leadership development and communication strategies to executives and corporate teams around the world, including Stanford University and the University of California at Berkeley.

She has catalyzed transformative growth for hundreds of executives and teams as a Conversational Intelligence® certified executive coach with expertise in transpersonal psychology, design thinking, public speaking, and interpersonal neurobiology.

Amy also helps leaders identify blind spots, reclaim precious time, energy, and creative bandwidth, and create next-level impact. Her bestselling new book, Living On Purpose, won the 2022 Book of the Year by The Magic Pen.

About the episode

In this episode of Sero Boost, Amy Wong defines happiness as a state of inner peace and flourishing that enhances a deeper sense of purpose and meaning. She also tackles the misconception about happiness, where many people believe that happiness is solely dependent on external conditions and possessions.

According to Amy, trust goes beyond the constraints of emotions, as she describes it as a neurological state where brains are optimized for positive thinking, risk-taking, empathy, and innovation. She also states that the conversational intelligence framework encompasses three levels: transactional, positional, and transformational conversation, each having its specific function. 

According to Amy, excessive transactional communication may lead to distrust. As for positional conversation, Amy explains although it is necessary for advancing ideas and making decisions, it may also lead to uncertainty and conditional trust. Moving on to transformational conversation, Amy states that it is the most valued and cherished type of communication.

During the episode, Amy states that Conversational Intelligence (C-IQ) helps people achieve more in less time, improve their well-being, and maintain healthier relationships. She perceives it as a practical approach to improving communication skills and becoming trustworthy.

Amy encourages people to practice meditation, as it can help develop metacognition and become conversationally intelligent. She ends with a final shoutout to self-awareness, mindfulness, and continuous learning to build trust and improve relationships.

In conclusion

This episode explores the concepts of happiness and trust, emphasizing that genuine happiness is not reliant on external factors but stems from inner fulfillment and purpose. It also tackles trust as a neurological state promoting positive emotions and connection. It highlights the importance of self-awareness, mindfulness, and vulnerability for having genuine connections and co-creating innovative solutions. 

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