Sero Boost

Marie-Claire Ross: Increasing Trust Throughout Your Organization | Sero Boost #19

This episode will tackle how leaders can cultivate a culture of trust, enhance employee engagement, and retain top talent. It will also address the importance of transparency to the impact of effective communication.

Meet Marie-Claire Ross

Marie-Claire is a business consultant and author who believes that businesses can be a force for good and aims to create thriving workplaces where people trust each other and themselves. She has a background in market research and co-founded a communications agency, Digicast Productions, where she produced live television broadcasts, marketing videos, corporate communication, and induction training programs. 

She also ran communication training workshops and coaching with senior leaders. Her work at Digicast was recognized with two LearnX Gold Awards. Marie-Claire is the author of the book, “Transform your Safety Communication” and developed the SUCCEeD Together Trust Framework®, which helps leaders identify and address trust drivers within their organizations. 

She provides coaching, training, and speaking engagements to help leaders optimize their cohesive leadership ability. Her practical, action-oriented approach has earned her a reputation as a truth-teller who can cut through old biases, mindsets, and behaviors that are hindering teams.

About the episode

According to Marie-Claire, happiness comes from within and involves feeling fulfilled and content in the present moment, rather than relying on external factors. She mentioned that practicing gratitude is key to achieving happiness and that it is the source of true joy and peace in life. 

She also said that there is a popular misconception that external factors such as money or a good-looking partner can make you happy, and explained that true happiness is the hardest thing for humans to master.

Marie-Claire further explained that trust is essential in teams, organizations, and among colleagues for accountability and achieving goals. Building trust involves making people understand their contributions to the organization and helping each other out. Leaders play a crucial role in building trust in the workplace.

She elaborated that trust is a two-way street in an organization, with both leaders and employees being accountable for their work and actions. Blaming others is not productive, and everyone needs to take ownership of their responsibilities to improve. 

To build trust, everyone in the organization must be emotionally mature and take responsibility for their actions. Developing interpersonal and intrapersonal skills, such as self-awareness, is crucial to building trust within an organization.

In conclusion

To increase trust, make sure to reflect on your behaviors and actions every week to become more self-aware and understand how you’re achieving your goals. Also, prioritize building safety and connection among team members to help them feel connected to each other and to the organization. 

Leaders need to be self-aware and mindful of their own behaviors and actions when building trust, and they need to have emotional intelligence and be able to read the emotions and needs of their team members. 

Lastly, if there are neurodiverse people within the team, it’s important to work on building safety, connection, and a sense of future with them to help them feel more comfortable and included. 

By implementing these practices, you can create a more positive and trusting work environment for yourself and your team.

Be the first to see our next episode. Follow us on social media to stay updated:

YouTube

Facebook

Instagram

Twitter

You can also subscribe and listen to the show on your preferred podcasting platforms:

Apple Podcasts

Spotify

Amazon

iHeart Radio

Podbean

PlayerFM

Podchaser

Google Podcast

Ingy Musallam

Recent Posts

How to Develop Healthy Sibling Rivalry

As a parent, you’re probably all too familiar with those moments when your kids fight…

1 week ago

How Couples Can Balance Togetherness and Personal Space in Shared Living Arrangements

Some couples who live together may seem harmonious. However, far from this romantic image, they…

1 week ago

Overcoming Negative Body Image in a Judgmental Society

Today’s society portrays narrow and unrealistic beauty ideals, especially on social media. Because of this,…

1 week ago

How to Protect Your Skin From the Sun: The Ultimate Guide

The effects of sunlight on the skin have been studied extensively for decades, and the…

2 weeks ago

Wealth Disparity and Real Estate: A Global Perspective

One of the most pressing challenges of the 21st century is “wealth disparity,” referring to…

2 weeks ago

Understanding and Nurturing Your Sexual Self for a Balanced Life

Your sexual self is a unique and vital part of your identity, shaping your experiences…

2 weeks ago