Get ready to learn the essential skill of listening and its impact on resolving miscommunication through active participation. Explore how resilience influences communication effectiveness, especially when misunderstandings arise. Tune in to discover the value of emotional intelligence in navigating difficult conversations.
Dr. Neryl East is a highly respected communication specialist, keynote speaker, and Certified Speaking Professional (CSP) known for helping leaders and organizations enhance credibility, influence, and trust.
With a background in television, radio, Olympic commentary, and high-level government advisory, she brings decades of practical experience to her dynamic presentations and coaching.
Dr. East works with executive teams and individuals to transform communication practices, build stronger reputations, and navigate high-pressure situations with clarity and confidence.
Her signature approach, “The East Way,” empowers leaders to align messaging with structured goals and connect authentically with their audiences.
In this episode of Bouncing Back, Dr. Neryl East defines personal resilience as the ability to prevent internal turmoil from negatively affecting one’s external actions, especially in difficult situations.
She emphasizes that managing one’s inner state allows a person to remain calm rather than reacting impulsively. People with high resilience can address their emotions without letting them overwhelm their behavior.
Dr. Neryl explains that miscommunication often arises when individuals interpret others’ words through their own emotional lens. This is where personal resilience becomes essential.
Personal resilience helps by encouraging a step back to assess facts objectively, recognizing multiple possible interpretations rather than assuming the worst. This self-checking reduces misunderstandings and promotes more constructive interactions.
Regarding communication, Dr. Neryl highlights the importance of active listening and asking open, clarifying questions to reduce uncertainty and prevent conflict. She advises choosing to clarify rather than justify during conversations, which fosters openness and diminishes defensiveness.
She also shares a number of approaches that can transform communication and reduce miscommunication
In summary, Dr. Neryl East’s insights connect personal resilience with effective communication. Her approach encourages individuals to manage their internal states while engaging empathetically and thoughtfully with others. By adopting these practices, people can improve their interactions, reduce conflict, and foster more meaningful connections.
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